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Feb 25
2011
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What's your unique value proposition?Posted by Korey Korfiatis in Untagged |

Yesterday, I spent my lunch hour shopping for some running shoes. Prior to hitting the stores, I hit the most successful restaurant in the world. What a moron! You stop by McDonalds to order a heart attack while on your way to buying running shoes?! I know, right? But instead of raking me over the coals for that decision, let’s take a look at what I learned from that diametrically opposed set of errands. It was an eye opener.
“Would like to try our new Fruit and Maple Oatmeal today?” asked the voice behind the sign. It’s a seemingly ironic question since the voice is coming behind a sign plastered with images of fat juicy burgers, beckoning fries and refreshing CocaCola. I don’t know about you, but I come here to place an order for a heart attack, not oatmeal. But I digress. There is a point to this post; I’ll let you know when I get to it.
While ordering, it was clear to me that the gentlemen knew his job -- at least the procedures. He knew exactly what scripts he was supposed to run through with each customer. The problem? He was trained to speak, but not to listen. He didn’t really care what I wanted. In fact, he cut me off several times while I was trying to explain my order. Apparently I wasn’t following HIS script.

Wenatchee, WA (September 2010) -

